Privacy Policy

Kingswood Tailoring understands the importance of protecting your privacy. This policy outlines how we collect, use, disclose, and manage your personal information in connection with your use of our online platform and services, including bespoke suit tailoring, made-to-measure suiting, off-the-rack suits, tuxedo sales and hire, formal shirt sales, tie and accessory sales, alterations service, personal styling consultations, and wedding suit packages. We are committed to complying with our obligations under applicable data protection laws.

Information We Collect

We may collect personal information from you when you interact with our site or services. This information may include:

Contact details such as your name, postal address, and telephone number.
Information necessary for tailoring services, such as measurements, fit preferences, and style choices.
Details about the products and services you purchase or show interest in, including order history.
Information related to appointments and consultations.
Payment information, processed securely through third-party service providers. We do not store your full payment card details on our systems.
Information you provide when you communicate with us.
Information automatically collected when you visit our site, such as your IP address, browser type, operating system, and usage data.

How We Collect Your Information

We collect information through various means:

Directly from you when you make a purchase, book an appointment, use our tailoring services, sign up for communications, contact us, or interact with us in person or online.
Automatically as you navigate through our site using cookies and similar tracking technologies.

How We Use Your Information

We use the personal information we collect for various purposes, including:

To provide and deliver the products and services you request, including fulfilling bespoke and made-to-measure orders and managing hires.
To process transactions and manage payments.
To manage appointments and consultations.
To communicate with you about your orders, appointments, or inquiries.
To provide customer support and service.
To improve our products, services, and the user experience of our online platform.
To send you information about our products, services, offers, and events, where you have agreed to receive such communications.
To operate, maintain, and improve our site.
To comply with legal obligations and requirements.

Legal Basis for Processing

We process your personal information based on several legal grounds:

Where it is necessary for the performance of a contract with you or to take steps at your request before entering into a contract (e.g., processing your order, providing tailoring services).
Where we have a legitimate interest in processing your data (e.g., improving our services, preventing fraud), and these interests are not overridden by your data protection rights.
Where we have obtained your consent (e.g., for sending marketing communications).
Where processing is necessary to comply with a legal obligation.

Sharing Your Information

We may share your personal information with:

Third-party service providers who perform services on our behalf, such as payment processing, order fulfillment, delivery, website hosting, data analysis, marketing services, and customer service. These providers are obligated to protect your information and use it only for the purposes for which it was shared.
Professional advisors, such as lawyers, accountants, or auditors.
Government or regulatory authorities or law enforcement agencies, if required by law or to protect our rights or the safety of others.
In connection with a merger, sale of company assets, or acquisition of all or a portion of our business by another company.

We do not sell or rent your personal information to third parties for their direct marketing purposes without your explicit consent.

Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, and destruction. However, no online transmission or electronic storage method is completely secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location and applicable data protection laws, you may have certain rights regarding your personal information. These rights may include:

The right to access the personal information we hold about you.
The right to request correction of inaccurate or incomplete information.
The right to request erasure of your personal information in certain circumstances.
The right to restrict the processing of your information in certain situations.
The right to object to the processing of your information, particularly for direct marketing purposes.
The right to data portability, allowing you to receive your data in a structured, commonly used, and machine-readable format.
The right to withdraw consent at any time where processing is based on consent.

To exercise these rights, please contact us using the details provided below.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period may vary depending on the type of information and the context of its use.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our site and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

Links to Third-Party Sites

Our site may contain links to third-party websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us by post at:

Kingswood Tailoring
330 Collins Street, Level 8, Suite 801
Melbourne, Victoria 3000
Australia